Return policy

If you are not satisfied with your REDMAGIC product(s) for any reason, you may request a return within 14 calendar days of delivery. The products have to be returned in sealed condition. To do so, please contact malaysia@redmagic.gg for help directly.  

The warranty will be considered invalid under the following circumstances:

1. Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
2. Scratches, dents and cosmetic damage, unless caused by REDMAGIC.
3. Defects or damage resulting from excessive force or use of metallic objects on the touch screen.

Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.

1. Ordinary wear and tear.
2. Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by REDMAGIC.
3. Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by REDMAGIC.
4. Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
5. Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
6. Products not purchased from redmagic.gg.
7. Repair conducted by un-official repair center.
8. Returns.

Our policy lasts 14 calendar days. If  days have gone after you received it, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be in the same condition (sealed)  that you received it.

In the event that your order arrives damaged, please email us within 24 hours of delivery via malaysia@redmagic.gg with your order number and photos of the item’s condition.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:

If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.

 

Read more REDMAGIC after-sales policy here.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at malaysia@redmagic.gg.

 

Shipping

To return your product, you should contact malaysia@redmagic.gg.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM 100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Address: C-02-09, The Hub SS2, Jalan Harapan, Seksyen 19, 46300 Petaling Jaya, Selangor. (Please do not return your products before getting confirmation via email from malaysia@redmagic.gg)

 

Important Notes:

Please note: the return is only applicable to devices purchased on redmagic.gg. If you purchased your REDMAGIC device from a third-party seller, please reach out to the seller.

Once your package is received and checked to verify that warranties are still valid, we will issue a full refund for all eligible product(s).

Please note that all devices must be new and original sealed packaging to be eligible for refunds. To qualify for a refund, devices must be in "new and sealed" condition. For all returns, please pay for the shipment fee. 

If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty. 

For any after-sales issues, please submit a support ticket or contact malaysia@redmagic.gg directly and they will offer you a solution according to your case.