Return Policy

Our Return Policy lasts 15 days. If 15 days have gone by since your receive the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To do so, please contact malaysia@redmagic.gg for help directly.  

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

In the event that your order arrives damaged, please email us within 24 hours of delivery via malaysia@redmagic.gg with your order number and video of the item’s condition.

Refunds Policy(if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at malaysia@redmagic.gg

Shipping

To return your product, you should contact malaysia@redmagic.gg.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM 100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Important Notes

Please note: the return is only applicable to devices purchased on my.redmagic.gg. If you purchased your REDMAGIC device from a third-party seller, please reach out to the seller.

Please note that all devices must be new and original sealed packaging to be eligible for refunds. To qualify for a refund, devices must be in "new and sealed" condition. For all returns, please pay for the shipment fee. 

If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty. 

For any after-sales issues, please contact malaysia@redmagic.gg directly and they will offer you a solution according to your case.